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Customer Relations Representative - State Farm Agent Team Member FLEMINGTON, NJ

Customer Relations Representative - State Farm Agent Team Member

Full Time • FLEMINGTON, NJ
Benefits:
  • Bonus based on performance
  • Paid time off
  • Training & development
  • Competitive salary
  • Opportunity for advancement
ROLE DESCRIPTION: 
Walter Casanas State Farm Insurance Agency is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a Customer Acquisition Specialist with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.  

RESPONSIBILITIES:
  • Make outbound calls to prospective customers to promote State Farm insurance products and services.
  • Identify and qualify leads for agents by gathering relevant customer information.
  • Stay informed about the various insurance products and services offered by State Farm.
  • Follow up on leads generated from marketing campaigns or referrals to schedule appointments for agents.
  • Provide initial information to potential customers and answer basic questions about insurance options.
  • Maintain and update a database of prospects and customer interactions.
  • Ensure all communications adhere to State Farm guidelines and compliance standards.
  • Prepare regular reports on call activity, lead generation, and appointment scheduling.
QUALIFICATIONS: 
  • Previous telemarketing or sales experience, preferably in the insurance industry.
  • Communication and persuasion skills; proficiency in using CRM software.
  • Basic understanding of insurance products or a willingness to learn.
  • Ability to handle rejection and remain motivated.
  • Organizational skills to manage and track multiple leads.
  • Professional and courteous telephone manner.
  • Focus on achieving targets and contributing to the agency’s growth.
Compensation: $38,000.00 - $55,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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